4 common mistakes to avoid

1. Refunding an order that’s only authorized

An order with the status Authorized (or Processing) hasn’t been captured yet. You’ve only been given permission to charge the customer.

👉 Instead of refunding: Cancel the order. This releases the funds on the customer’s card and cancels your authorization.

⚠️ Tried refunding anyway in WooCommerce? The order might get stuck in “On hold.” Here's how to resolve this.

2. Partially refunding when you should "partially capture"

If you are removing items from an order before shipping? Don’t refund – just edit the order and capture a lower amount.

👉 How to do it: Adjust the order lines and capture only the new total. This way, the customer is only charged for what you actually deliver. Learn how to do this in WooCommerce.

3. Completing and refunding orders in Dintero instead of in your webshop

When you switch to Dintero, you should do nothing different than before when completing or refunding orders than what you did before.

⚠️ Capturing or refunding the money in Dintero Backoffis is possible, but should only be a manual backup solution as it doesn't sync back to your webshop and your TMS and WMS.

If you're just starting out with a webshop in WooCommerce, learn how to capture orders in WooCommerce directly, how to partially capture orders, and how to refund orders.

4. Not handling Klarna disputes

Klarna disputes are the only thing you have to do outside of Dintero's ecosystem. If you get a dispute in Klarna, you'll be notified via email 72 hours prior to the deadline. If you do not respond, you will lose the case and also lose the money on the transaction.

When you sign in to portal.klarna.com to handle the dispute, make sure you sign in with the email address that also created your Dintero account. Otherwise, you may find no disputes at all. If you have any questions contact support, or book a walk-through with our Customer Success team.