Don't make these common mistakes in Shopify

1. Refunding an order that’s only authorized

An order with the status Authorized (or Processing) hasn’t been captured yet. You’ve only been given permission to charge the customer.

👉 Instead of refunding: Cancel the order. This releases the funds on the customer’s card and cancels your authorization.

⚠️ Tried refunding anyway in WooCommerce? The order might get stuck in “On hold.” Here's how to resolve this.

2. Assuming auto-capture

If you've been using Shopify for a while, you may have encountered that your payment provider auto-captures your order. According to consumer laws in most of the Nordics, you can only capture an order when you're ready to ship the products. Therefore, Dintero does not have this enabled as default. 

If you sell digital products, or you know that you are allowed to capture the money immediately for the things you sell, please contact us, and we will be able to assist you. You can read more about auto-capture here.

3. Completing and refunding orders in Dintero instead of in Shopify

When you switch to Dintero, you should do nothing different than before when completing or refunding orders than what you did before.

⚠️ Capturing or refunding the money in Dintero Backoffis is possible, but should only be a manual backup solution as it doesn't sync back to Shopify and your TMS and WMS.

4. Not handling Klarna disputes

Klarna disputes are the only thing you have to do outside of Dintero's ecosystem. If you get a dispute in Klarna, you'll be notified via email 72 hours prior to the deadline. If you do not respond, you will lose the case and also lose the money on the transaction.

When you sign in to portal.klarna.com to handle the dispute, make sure you sign in with the email address that also created your Dintero account. Otherwise, you may find no disputes at all. If you have any questions contact support, or book a walk-through with our Customer Success team.